Resources & FAQs

Clear answers to your questions

Find answers about NDIS, funding, appointments, and your rights. Call 1300 028 928 or email us if you need more help.

Understanding the NDIS - eligibility, access and what happens next

Funding and costs - what to expect

Appointments and cancellations - how it works

Complaints, privacy and your rights

Still have questions? We have answers - and the time to help.

If you could not find what you were looking for, our intake team is here. Call 1300 028 928, email info@abilityadvocates.com.au, or use the contact form - and we will respond within one business day.

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Clear answers to your questions

Understanding the NDIS - eligibility, access and what happens next

Who is eligible for NDIS support?

How do I apply for NDIS access?

What happens after I'm approved for NDIS?

What are NDIS support categories?

What if there's a gap between my plan funding and what I need?

Can Ability Advocates help me understand my NDIS plan?

What if I don't have NDIS funding yet?

How often can I review or update my NDIS plan?

Funding and costs - what to expect

What are the costs for Ability Advocates services?

Does Ability Advocates bulk bill through Medicare?

Can I use my private health insurance?

How do I use my NDIS plan funding?

What if I don't have NDIS, Medicare, or private health coverage?

Are there any out-of-pocket costs with bulk billing?

How do I know if I'm eligible for Medicare services?

Can Ability Advocates help me understand my funding options?

Appointments and cancellations - how it works

How do I book an appointment with Ability Advocates?

Can I have appointments by telehealth or phone instead of in-person?

What's your cancellation policy?

What happens if I cancel with less than 48 hours notice?

What if I miss my appointment without cancelling?

Can I reschedule my appointment easily?

What if I need to cancel on short notice due to an emergency?

Do I need to reschedule if I cancel, or can I just cancel?

Complaints, privacy and your rights

How do I make a complaint about Ability Advocates?

What can I do if I'm not satisfied with my NDIS support?

Who is the NDIS Commission and what do they do?

How does Ability Advocates handle my privacy and personal information?

Can I access my personal information held by Ability Advocates?

What should I do if I believe my rights have been breached?

Who should I contact about privacy concerns?

Does Ability Advocates share my information with others?

Still have questions? We have answers - and the time to help.